The new claim comes two weeks after a Microsoft executive claimed that "all pre-orders for Xbox One this holiday will include a copy of FIFA 14 at no extra cost". That quote, by corporate VP Phil Harrison, suggested that the offer was not limited to the special edition of the system.
At the same time, Xbox communications executive Larry Hyrb tweeted news of the promotion with an attached image of the Xbox One - but this was not a Day One Edition.
Several retailers, including Amazon, are accepting pre-orders of the standard edition of the console.
The matter was complicated further when the official Xbox twitter page insisted that all pre-orders will come with FIFA 14.
@Ianoconnor22 All pre-orders come with FIFA 14 in Europe, Ian. Doesn't matter if it's a Day One console or not.— Xbox (@Xbox) August 27, 2013
However, days later the Xbox EMEA social marketing manager Graeme Boyd would clarify:
Had a few questions on this so wanted to clarify: FIFA 14 will only come free with Xbox One Day One Edition pre-orders, while stocks last.— Graeme Boyd (@AceyBongos) September 2, 2013
It is unclear how many Xbox One pre-orders were instigated due to the FIFA 14 offer, and how many of those customers will receive the game they were promised. CVG has contacted Microsoft for clarification.
Xbox One Day One Edition consoles come with a commemorative controller, a code to unlock an exclusive Achievement, and a free digital copy of FIFA 14.
UK retail outlet GAME is currently taking pre-orders for Xbox One Day One Edition consoles, having previously halted them.
Additional reporting: Chris Scullion and Rob Crossley